Website URL: https://nebulizer.store
Contact Email: yevlldoo@gmail.com
Last Updated: March 5, 2025

At nebulizer.store, customer satisfaction and safety are our top priorities. Because we sell nebulizers and related healthcare accessories, our return policy is governed by strict health, hygiene, and medical device safety regulations active in North America.

Please read our Return & Refund Policy carefully before making a purchase to understand your rights and our procedures.

  1. THE 30-DAY RETURN WINDOW
    We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your request must meet the specific hygiene and product condition criteria outlined below.
  2. STRICT HYGIENE & ELIGIBILITY CRITERIA
    Because nebulizers are personal medical devices that interact directly with the respiratory system, we cannot accept returns on used or opened items due to cross-contamination risks and public health laws.

A. Eligible for Return (Change of Mind / Buyer’s Remorse):

  • The product must be completely UNOPENED, UNUSED, and in its original, sealed factory packaging.
  • All original plastic wrap, safety seals, boxes, manuals, and accessories must be fully intact and undamaged.
  • The item must be in the exact same condition that you received it.

B. Ineligible for Return:

  • Any nebulizer or accessory (such as masks, tubing, or medicine cups) that has been opened, unsealed, or plugged into a power source.
  • Items returned after the 30-day window.
  • Products damaged due to customer misuse, improper cleaning, or accidental drops.
  1. DAMAGED, DEFECTIVE, OR WRONG ITEMS (QUALITY ISSUES)
    Please inspect your order upon reception. If the item is defective, damaged during transit, or if you received the wrong item, please contact us immediately at yevlldoo@gmail.com within 48 hours of delivery.

To claim a refund or replacement for a defective/damaged product:

  1. Email us your Order Number and a detailed description of the problem.
  2. Attach clear photos or a short video demonstrating the defect or physical damage.
    Once verified by our technical team, we will provide a prepaid return shipping label and issue a brand-new replacement or a 100% full refund at no extra cost to you.
  3. RETURN SHIPPING FEES
  • For Quality Issues (Defective/Damaged/Wrong Item): Nebulizer.store will cover all return shipping costs and provide a prepaid shipping label.
  • For Non-Quality Issues (Change of Mind/Ordered by Mistake): The customer is responsible for paying all return shipping costs, tracking fees, and any applicable import duties/taxes incurred during the return process. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  1. HOW TO INITIATE A RETURN
    To start a return process, please follow these steps:
  2. Contact our customer support team at yevlldoo@gmail.com with your order number and the reason for the return.
  3. If your return is accepted, we will send you instructions on how and where to send your package.
    Note: Items sent back to us without first requesting a return will not be accepted and will not be eligible for a refund.
  4. REFUND PROCESSING TIME
    Once we receive and inspect your returned item to ensure it meets our hygiene and sealing criteria, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
  • If Approved: Your refund will be processed automatically, and a credit will be applied to your original method of payment (e.g., Credit Card, PayPal, Stripe) within 5 to 10 business days.
  • Delayed Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it often takes some processing time before a refund is officially posted. If you have done this and still have not received your refund, please contact us at yevlldoo@gmail.com.
  1. CANCELLATIONS
    If you need to cancel your order, please email us at yevlldoo@gmail.com within 2 hours of placing it. We process orders quickly to ensure fast delivery. Once an order has been handed over to the courier and a tracking number has been generated, the order cannot be canceled, and you must follow the standard return process upon delivery.
  2. CONTACT INFORMATION
    For any questions regarding returns, refunds, or product warranties, please contact our dedicated support team:
  • Website: https://nebulizer.store
  • Contact Email:yevlldoo@gmail.com
  • Support Availability: Monday – Friday (Responses within 24–48 business hours)